We have partnered with Hello claims, industry leaders. For more information, click here.

Our claims department is open, Monday.- Friday, 9.00am – 5.00pm, please call us on 1300 334 520 and press option #1.

If you need anything outside these hours, please refer to your member portal for policy changes of Roadside assistance if you need help.

Yes, as the app is a policy condition if you have not installed the App, you will be liable for an additional excess, please refer to the PDS, why Risk it? Download the safety coaching app!

Absolutely! Ride Protect is an online insurer committed to providing customers with 100% convenience through self-service.

At Ride Protect, we understand that the road to great coverage and safer driving should be seamless. Introducing our revolutionary app designed with you in mind – a game-changer in the world of driver education, safety, and convenience.

The Misconception:
No, We're Not Spying on You! We get it. Privacy matters. Rest assured, our app is NOT about invasive monitoring. It's your personal guide to driver education and safety, providing invaluable insights without compromising your privacy.

A Comparison Worth Noting:
Think we're invasive? Consider this – while you're already using rideshare apps or google maps, our app is far less invasive. We prioritise your safety and well-being without compromising your privacy.

Defend and Protect:
Our app isn't just about education; it's your shield in unforeseen circumstances. Imagine a third party falsely claiming an accident. With our app, we can defend you, providing irrefutable proof that protects your interests. Don’t worry, we don’t use the data to deny a claim, we are here to protect you, not deny claims!

Your Entire Insurance World in One App:
Experience insurance like never before. Our app puts your coverage, certificates of insurance, and policy changes at your fingertips. Need assistance or want to make a claim? It's all here, 24/7, 365 days a year.

Rewards for Safe Driving:
Earn rewards for your commitment to safety. Watch driver safety videos, drive smoothly, and witness your savings grow. Our app encourages better driving habits, leading to fewer accidents, reduced premiums, and even fuel cost savings.

A Fair Exchange:
App Usage for Market-Leading Pricing: We believe in fair trade-offs. We offer market-leading pricing, coverage, and more. In return, we ask you to embrace the app. It's a win-win – you get the best deals, and we get to help you become a safer, more informed driver.

Your journey matters, and we want to make sure you're well-equipped for whatever lies ahead.

Reduced Liabilities, Increased Savings:
While we encourage app usage, we're upfront. If you skip it and accidents happen, there's an additional excess. But look at it this way – it's a small price for an app that guides you to drive better, saving you money in the long run.

We can cover your car if you rent it out under a commercial lease agreement. Ride Protect does not cover short-term car rentals. However, it does provide coverage for cars leased for a minimum term of three months or longer – you must upload a copy of the lease/rental agreement that you use when renting your car out.

At the moment, insurance brokers cannot purchase individual Ride Protect policies online for their clients. However!, they can contact management to disscuss fleets here: 

We cover:

• Anyone who has held Australian Drivers Licence for MIN 4 years
• Owner driver (Person who owns the car and does not rent is out)
• Owners who do rent it out – see rental conditions

• No under 24 year old’s (Yes, learner drivers ages (16-21) can drive if they are a named driver on the policy and the policy holder is in the car)
• No International Drivers licence holders
• Must have held their Australian driver licence for a min of 4 years
• NO Taxi risks under any circumstances

Ride Protect's pricing is influenced by factors such as driving history, claims experience, demerit points, and years of driving experience in Australia.

Your renewal price may increase due to reasons such as CPI, removal of one-off promotional discounts, and changes in the insurance market's optimal pricing based on your risk profile.

Ride Protect has joined forces with Mercurien Insurance Pty Ltd, which is backed by AssetInsure. In addition, we have an ongoing partnership with 365 Roadside Assistance.

We are baked by 365 Assistance, the Roadside provider for Toyota Australia and Volkswagen Australia. For more information on 365 Assistance, click here.

You get:

• Unlimited free call outs per year
• Flat tyre service
• Jump start service
• Minor technical advice
• Battery and parts supply
• Emergency fuel supply up to $10
• Accident co-ordination and towing
• 20km FREE towing metro areas
• 50km FREE towing regional areas

The most significant risk for rideshare drivers is not having the correct insurance cover, potentially leading to rejected claims and loss of income or property. Do you really want to Risk It?

Sure! You can pay by the month using premium funding, they pay us in full and you pay them back over 10 instalments via IQumulate Premium Funding (note the 1st instalment is slightly higher as it includes IQumulates application fee) for more information, click here.

No problems! Login to your member portal here to make changes.

Unfortunately, not, the policy is for 12 months and you can cancel at any time. See below.

Yes, you can cancel your policy for a Pro-Rata refund (Less merchant fees which are usually under $10) * Please note if you pay by the month (Premium Funding Loan) and you cancel within the policy period, you may need to pay the funder a fee to cancel early).

We are a 100% online insurer, we don’t have large call centres to pass on the savings to you. You should be able to find everything you need within our member portal, click here to log in.

Unfortunately, with effect 1^st Feb 2024 we no longer offer cover for “grey imported” vehicles. *NOTE: For renewals, this will take effect from 1 March 2024 onwards.

Grey imports are models that make their way to Australia outside of the normal full volume import process. Currently, the majority are used vehicles from Japan, though the term can also apply to new and used vehicles from other countries. It applies to both privately imported models and commercial imports.